The unsatisfied Quay customers must ensure that the products follow certain conditions as elaborated in this article for returning the products. Otherwise, they might end up getting no refunds. This article also shows the challenges and reasons for returning the products.
Quay Return Policy
Quay Australia operates in the UK, US, and Australia. So, the return policy is quite different in every country. The company offers all the products below $100. Also, the company provides replacements only for up to a year.
The following are the conditions put by the company for accepting and rejecting the returns:
Conditions For Offering Refunds
Quay accepts the returns according to the following conditions:
In the United States and the United Kingdom, unsatisfied customers can return the glasses or lenses within 30 days of delivery. In Australia, this deadline goes up to 60 days. The customers returning the glasses or lenses within the deadline get refunded. The company accepts the products purchased by the customers at the original prices without any discount. They can pay through Mastercard, American Express, Visa, and PayPal. However, the company takes AfterPay only in Australia for orders exceeding $35. Customers that purchased a free product with another one according to the discount program will get refunded if they return both the products.
Conditions For No Refunds
Quay goes according to the following conditions for rejecting the returns:
Customers that do not return the products within the deadline or in original packaging do not get a refund. Instead, they must return the product and purchase another one for the same price. Customers also do not get refunded for the gift cards and products purchased through the final sale. The company does not accept jewelry returned after 90 days of purchase in all three countries. The customers must ensure that they do not lose any components related to the products.
Quay Returning Procedure
The following is the procedure for returning the products in the United States:
The unsatisfied customers must go to Quay Australia Returns and enter the order number and shipping zip code. The company takes $5 from the refund to charge for the shipment. They must follow the instructions for returning the products and wait for at least 14 days.
The following is the procedure for returning the products in Australia:
The company does not offer shipment for Australian customers. They will get the details in the confirmation mail. They must attach the return label to the package and submit it to the nearest Quay store.
The customers from the United Kingdom must download a form from Quay’s website for the UK, fill it out, and send it with the package.
Challenges With The Quay Products
The following are the challenges with the Quay products and services:
Most customers complain of not receiving the order and related updates. Some get the wrong products and never get refunded. The company communicates with the customers only through email. The brand quality is getting worse over time.
Reasons For Returning The Products
The following points explain some limitations of Quay products and the reasons for returning them:
Though the company offers prescription lenses, the correction lies only between +4 and -6. So, the customers feeling uncomfortable with the prescription might decide to return the glasses. Since the company does not offer eye exams, the customers might buy glasses with the wrong prescription and return them. The glasses might get misaligned, and mirror lenses get scratched and worn out with ease. But, the company does not accept the products damaged naturally or due to humans.
Conclusion
Quay has the vision to break the bar and offer trendy sunglasses, jewelry, blue light blockers, accessories, and readers for men and women. The company knows that every customer might not get satisfied with the products. So, it offers a flexible return policy and products below $100. Most customers find the glasses too big. However, they also have other reasons to return the products.
What Are The Competitors Of Quay Australia?
Answer:
Some competitors of Quay Australia are Carbon38, Hybrid Apparel, Stussy, AG Jeans, and Goorin Brothers. However, the catch with the company is that a few celebrities prefer this brand.
Are Quay Glasses Worth It?
Answer:
The glasses of the second category offer up to 82% of filtration of the sunlight. The third category glasses absorb more than 92% sunlight. So, the Quay glasses aim to fight against harsh sunlight and UV rays. The company also offers glasses in various designs. However, this brand is not suitable for the customers looking for the glasses at cheaper rates.
